How can I contact GINZAI customer service?

You can contact GINZAI customer service via the contact form by mail or by phone. The phone number is:
(DE/AT/CH) +49 (0)471 - 7003725
Monday to Friday from 09:00 - 16:00 (from 30.12.2022 to 03.01.2022 the customer service can only be reached by mail at [email protected] ).

Can I order GINZAI by phone?

A telephone order by prepayment is possible during the service hours mentioned below. You can reach our order desk under the following telephone number:
(DE/AT/CH) +49 (0)471 - 7003725
Monday to Friday from 09:00 o'clock - 16:00 o'clock (from 30.12.22 up to and including 03.01.2023 telephone orders are unfortunately not possible).

How long does it take to process my request via the contact form?

Requests via the contact form will be processed and answered within one business day at the latest. Please note that requests are not processed on weekends and holidays. In the event of an increased volume of inquiries, e.g. after public holidays or in the case of more complex requests, delays may occur.

Our highest goal is to process your request competently, correctly and individually.
We ask for your understanding if it takes a little longer.