FAQ

Help and Frequently Asked Questions

We are glad about your visit to the GINZAI online store. On these pages we have summarized answers to the most common questions that may arise while shopping in our store for you. These are constantly supplemented and expanded by us. 

Order 

1. How can I place an order? 
2. How can I redeem a discount code or gift card?
3. Is there a minimum order value?
4. Is my personal information secure when I enter it?

Delivery

1. What is the delivery time after my order?
2. Which parcel service will be used to deliver my order?
3. How can I see where my package is?

Contact

1. How can I contact GINZAI customer service? 
2. Can I order GINZAI by phone? 
3. How long does it take to process my request via the contact form?

Skin Care & Tolerance

1. I have dry skin (or other skin type). What products should I use?
2. Can I trust that your products meet the highest quality standards?
3. What are the reasons to use cosmetics and hair care with black forest ginseng?
4. How compatible are the GINZAI products?
5. Are your products comedogenic?

Ingredients

1. Are your products VEGAN?
2. Are your products animal-free and PETA-certified?
3. Where do I see the ingredients of a product?
4. Codecheck, what's behind it?
5. Why does GINZAI use so many ingredients? 

Application

1. Which products should I use together?
2. What is the minimum time I should use GINZAI skin care products?
3. To be able to see a result?
4. At what point do I need to use anti-aging products?
5. How often do I use a scrub?
6. Why do I need a scrub?
7. How often do I use a mask?
8. How long can I use the GINZAI care products after opening?

Environment

1. Is your shipping packaging sustainable?
2. Why don't you use glass instead of plastic?

Our product lines

1. The GINZAI DISCOVERY PRODUCTS - the special skin care for all ages 
2. The GINZAI GOLD PRODUCTS - the basic skin care for mature and demanding skin 
3. GINZAI SILVER PRODUCTS - the basic skin care for younger skin from 25+.
4. The GINZAI hair care - for healthy, vital hair and a well-groomed scalp.

Your question is not included?

Just contact us at [email protected]