General Terms and Conditions of Sale and Delivery ("GTC") of INNOVARTIS GmbH, Am Lunedeich 125, 27572 Bremerhaven, Germany

Status 02/2024 

Scope of Application:
INNOVARTIS GmbH (“INNOVARTIS” or “we”) offers high-quality cosmetic products under the brand name GINZAI—made primarily from natural ingredients—as well as insoles under the brand name SHUKANG.   
The following Terms and Conditions apply to all orders you place via this website. You may print or save these Terms and Conditions. Furthermore, we will also attach these Terms and Conditions to our order confirmation.
If you are not a consumer but wish to purchase goods via our website, these terms apply equally, unless we specifically draw your attention to any deviations.

1. Contractual Partner

The contractual partner for all goods you purchase through our shop is INNOVARTIS GmbH, Am Lunedeich 125, 27572 Bremerhaven, Germany, Tel. +49 471 7003725, Email: info@innovartis.eu.

2. Ordering Options, Registration

You can purchase our products on https://www.ginzai.de either with or without registration; in both cases, you must accept these Terms and Conditions by clicking the mouse. If you register, you must provide truthful and complete information. In this case, please keep your password and login credentials confidential.

3. offer and conclusion of contract

The ordering process takes place from the shopping cart in the following steps:

1. Shopping cart
2. Log in/Order as guest
3. Billing address
4. Delivery address (if different from billing address)
5. Shipping method
6. Payment method
7. Order overview
8. Order with payment
   
   

2. INNOVARTIS saves the contract text of the order received and sends the customer an automatic confirmation of receipt by e-mail after receipt of the order, in which the customer's order is listed again and which the customer can print out. The automatic acknowledgement of receipt merely documents that the customer's order has been received by INNOVARTIS and does not constitute acceptance of the application. The contract shall not be concluded until INNOVARTIS issues the declaration of acceptance, which shall be sent by a separate e-mail. If, in deviation from this, no order confirmation or declaration of acceptance is issued, INNOVARTIS shall accept the order at the latest by delivering the ordered goods.

3. if not all ordered products are in stock, INNOVARTIS shall be entitled to make separate partial deliveries at its own expense, provided that partial deliveries are reasonable for the customer.

Credit card

By submitting the order you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

PayPal, PayPal Express
During the ordering process, you will be redirected to the website of the online payment provider PayPal. To pay the invoice amount via PayPal, you must be registered with PayPal or register first, authenticate yourself using your login credentials, and confirm the payment instruction to us. After you submit your order in the shop, we will instruct PayPal to initiate the payment transaction.

Sofort by Klarna
After submitting your order, you will be redirected to the website of the online provider Sofort GmbH. To pay the invoice amount via Sofort, you must have a bank account enabled for online banking, verify your identity, and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction will be processed immediately thereafter by Sofort and your account will be debited.

Purchase on account via Klarna
In partnership with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer purchase on account as a payment option. Please note that Klarna Invoice is available only to consumers and that payment must be made to Klarna. When purchasing on account with Klarna, you always receive the goods first and have a payment period of 14 days. You can find the full terms and conditions for purchase on account here.

5. delivery

1. We deliver only to delivery addresses in Germany, Austria, Switzerland, Belgium, Denmark, France, Italy, Luxembourg, Netherlands, Poland, Sweden, Spain and Czech Republic.
2. Delivery is usually within 5 - 7 business days (Monday - Friday, holidays excluded) after placing the order.
3. If the order cannot be delivered for reasons for which you are responsible, a message from the parcel delivery service will be left with the information at which post office or warehouse the goods are to be collected and in what period of time, and that they will be returned to the sender if the deadline expires.

6. Retention of Title

All goods remain our property until they have been paid for in full.

7. Right of Withdrawal

As a consumer, you are entitled to the following right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must notify us
INNOVARTIS GmbH, Am Lunedeich 125, 27572 Bremerhaven, Germany, Email: info@innovartis.eu ,
by means of a clear statement (e.g., a letter sent by mail or email) regarding your decision to withdraw from this contract.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of the revocation

1. Refund of the Purchase Price
   If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.
   We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.
2. Returning Goods
   If you received the goods subject to cancellation by mail, you must return or hand them over to us immediately, and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. You are responsible for the direct costs of returning the goods. These costs are estimated at a maximum of approximately €10 per item.
3. Loss of Value
   You are only liable for any loss of value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to ascertain their nature, characteristics, and functioning.

 End of the Cancellation Policy

8. Warranty

1. We are liable in accordance with the statutory provisions. This also includes the fact that we may have a defect inspected if it is claimed. We can therefore refuse performance if you do not allow such an inspection.
2. The statutory limitation periods shall apply.
3. All information and illustrations provided by us do not constitute guarantees within the meaning of §§ 443, 444 BGB. Guarantee declarations and warranted properties only exist if they are expressly made as such by us or are designated as such in the product specifications. Color deviations as well as handling marks of the ampoules and the other outer packaging do not constitute defects and therefore do not entitle to assert warranty claims.
   
   

9. liability

1. INNOVARTIS shall be liable for the typical, foreseeable damage in the event of a slightly negligent breach of an essential contractual obligation. Material contractual obligations are those obligations whose fulfillment is necessary for the proper performance of the contract and on whose fulfillment the buyer may therefore regularly rely.
2. The above exclusions and limitations of liability shall not apply to liability arising from the assumption of a guarantee, in the event of fraudulent concealment of a defect, in the event of injury to life, limb or health, or to liability under the Product Liability Act. Similarly, we shall also be liable without limitation in the event of gross negligence and intentional acts.
3. Insofar as we are liable in accordance with the above provisions, this shall also apply to the actions of our employees, representatives or vicarious agents.
   
   

10. copyrights and property rights

1. All graphics, texts and programs on our website are protected by copyright and may not be published, made accessible to others or edited, used or published in any other way, not even in part or in extracts.
2. You agree not to remove or obscure any copyright notices or other notices of such rights contained in the INNOVARTIS Online Shop.
   
   

11. Data Protection

We process your data to fulfill our obligations as your contractual partner (Art. 6(1)(b) GDPR) and for the purpose of direct marketing (Art. 6(1)(f) GDPR; presenting our offers and services is in our legitimate interest). Your data will be deleted after the fulfillment of contractual obligations and the expiration of statutory retention periods, as well as in the case of direct marketing upon your objection.

12. Alternative Dispute Resolution

The European Commission provides a platform for alternative dispute resolution via the external link http://ec.europa.eu/consumers/odr/.
We do not participate in dispute resolution proceedings before a consumer arbitration board. However, if you have any questions or complaints, our customer service team is available to assist you atinfo@innovartis.eu.

13 Applicable Law / Place of Jurisdiction

1. For our customers in Germany, German law applies. For customers residing abroad, the purchase law of the country in which the customer usually resides shall apply.
2. If you are not a consumer, INNOVARTIS is also entitled to sue at the general place of jurisdiction of INNOVARTIS.
3. Should individual provisions be or become invalid or unenforceable in whole or in part, this shall not affect the validity of the remaining provisions.