General Terms and Conditions of Sale and Delivery ("GTC") of INNOVARTIS GmbH, Am Lunedeich 125, 27572 Bremerhaven, Germany

Status 02/2024 

Scope:
INNOVARTIS GmbH ("INNOVARTIS" or "we") offers high-quality cosmetic products under the brand name GINZAI - based mainly on natural raw materials - as well as insoles under the brand name SHUKANG.
The following terms and conditions apply to all orders placed through this website. You can print or save these GTC. Furthermore, we also attach these GTC to our order confirmation.
If you are not a consumer, but would like to purchase goods through our website, these terms and conditions apply equally, unless we specifically draw attention to deviations.

1. contractual partner

Contractual partner for all goods you purchase through our store is INNOVARTIS GmbH, Am Lunedeich 125, 27572 Bremerhaven, Germany, Tel. +49 471 7003725, E-Mail: [email protected].

2. ordering options, registration

You can purchase our products on https://www.ginzai.de either with or without registration. In both cases you have to accept the validity of these terms and conditions by mouse click. In case of registration you have to provide truthful and complete information. In this case, please treat your password and access data confidentially.

3. offer and conclusion of contract

The ordering process takes place from the shopping cart in the following steps:

1. Shopping cart
2. Log in/Order as guest
3. Billing address
4. Delivery address (if different from billing address)
5. Shipping method
6. Payment method
7. Order overview
8. Order with payment
   
   

2. INNOVARTIS saves the contract text of the order received and sends the customer an automatic confirmation of receipt by e-mail after receipt of the order, in which the customer's order is listed again and which the customer can print out. The automatic acknowledgement of receipt merely documents that the customer's order has been received by INNOVARTIS and does not constitute acceptance of the application. The contract shall not be concluded until INNOVARTIS issues the declaration of acceptance, which shall be sent by a separate e-mail. If, in deviation from this, no order confirmation or declaration of acceptance is issued, INNOVARTIS shall accept the order at the latest by delivering the ordered goods.

3. if not all ordered products are in stock, INNOVARTIS shall be entitled to make separate partial deliveries at its own expense, provided that partial deliveries are reasonable for the customer.

Credit card

By submitting the order you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

 
PayPal, PayPal Express
In the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment instruction to us. After submitting the order in the store, we request PayPal to initiate the payment transaction.

Sofort by Klarna
After placing the order you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment instruction to us. You will receive further instructions during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.

Purchase on account via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer purchase on account as a payment option. Please note that Klarna invoice are only available to consumers and that payment must be made to Klarna in each case. When buying on account with Klarna you always get the goods first and you always have a payment period of 14 days. The complete terms and conditions for purchase on account can be found here.

5. delivery

1. We deliver only to delivery addresses in Germany, Austria, Switzerland, Belgium, Denmark, France, Italy, Luxembourg, Netherlands, Poland, Sweden, Spain and Czech Republic.
2. Delivery is usually within 5 - 7 business days (Monday - Friday, holidays excluded) after placing the order.
3. If the order cannot be delivered for reasons for which you are responsible, a message from the parcel delivery service will be left with the information at which post office or warehouse the goods are to be collected and in what period of time, and that they will be returned to the sender if the deadline expires.

6. retention of title

All goods remain our property until full payment.

7. right of withdrawal

As a consumer you have the following right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
To exercise your right of withdrawal, you must contact us
INNOVARTIS GmbH, Am Lunedeich 125, 27572 Bremerhaven, Germany, e-mail: [email protected],
by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to revoke this contract.
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

1. Repayment of the purchase price
   If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
   We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
2. Return of goods
   If you have received the goods affected by the revocation by mail, you must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of about 10 € per item.
3. Loss of value
   You only have to pay for any loss of value of the goods if this loss of value is due to your handling of the goods which is not necessary for the inspection of the quality, characteristics and functioning of the goods.

 End of the cancellation policy

8. Warranty

1. We are liable in accordance with the statutory provisions. This also includes the fact that we may have a defect inspected if it is claimed. We can therefore refuse performance if you do not allow such an inspection.
2. The statutory limitation periods shall apply.
3. All information and illustrations provided by us do not constitute guarantees within the meaning of §§ 443, 444 BGB. Guarantee declarations and warranted properties only exist if they are expressly made as such by us or are designated as such in the product specifications. Color deviations as well as handling marks of the ampoules and the other outer packaging do not constitute defects and therefore do not entitle to assert warranty claims.
   
   

9. liability

1. INNOVARTIS shall be liable for the typical, foreseeable damage in the event of a slightly negligent breach of an essential contractual obligation. Material contractual obligations are those obligations whose fulfillment is necessary for the proper performance of the contract and on whose fulfillment the buyer may therefore regularly rely.
2. The above exclusions and limitations of liability shall not apply to liability arising from the assumption of a guarantee, in the event of fraudulent concealment of a defect, in the event of injury to life, limb or health, or to liability under the Product Liability Act. Similarly, we shall also be liable without limitation in the event of gross negligence and intentional acts.
3. Insofar as we are liable in accordance with the above provisions, this shall also apply to the actions of our employees, representatives or vicarious agents.
   
   

10. copyrights and property rights

1. All graphics, texts and programs on our website are protected by copyright and may not be published, made accessible to others or edited, used or published in any other way, not even in part or in extracts.
2. You agree not to remove or obscure any copyright notices or other notices of such rights contained in the INNOVARTIS Online Shop.
   
   

11. data protection

We process your data to fulfill our obligation as your contractual partner (Art. 6 para. 1 lit. b DSGVO) and for the purpose of direct marketing (Art. 6 para. 1 lit. f DSGVO; the presentation of our offer and services corresponds to our legitimate interest). Your data will be deleted after fulfillment of the contractual obligations and expiry of the statutory retention obligations and with regard to direct marketing due to an objection.

12. out-of-court dispute resolution

The EU Commission provides a platform for out-of-court dispute resolution under the external link http://ec.europa.eu/consumers/odr/.
We do not participate in a dispute resolution procedure before a consumer arbitration board. However, if you have any questions or complaints, please contact our customer service at [email protected] is at your disposal.

13 Applicable Law / Place of Jurisdiction

1. For our customers in Germany, German law applies. For customers residing abroad, the purchase law of the country in which the customer usually resides shall apply.
2. If you are not a consumer, INNOVARTIS is also entitled to sue at the general place of jurisdiction of INNOVARTIS.
3. Should individual provisions be or become invalid or unenforceable in whole or in part, this shall not affect the validity of the remaining provisions.